Terms & Conditions

Quotes

All prices exclude GST, are valid for 30 days, and are subject to sight of artwork. All prices exclude freight unless indicated otherwise. Allow +/- 10% tolerance on order quantities and are chargeable. If your Account term is prepaid, please arrange full payment upon order confirmation. We do not take any responsibility for any delays due to payment issues. (This is applicable to all non-account holders).

Orders

We will, at all times send you an order acknowledgement via email. If you have not received an order acknowledgement within 24 hours from submitting your order, please follow up immediately to ensure we have received it. We do not take any responsibility for delays due to an email failing to be received, acknowledged or filtered to our spam folders.

  • Flexible Packaging – 2-4 weeks from PDF proof approval
  • Labels – 2 weeks from PDF proof approval

Proofs / Pre-press

We will always do our utmost to return PDF proofs within 24-48 hours from the acknowledgement of your order.

Please carefully read our supplied PDF proof carefully and indicate any changes clearly, in writing. The customer is 100% responsible for the correct spelling and positioning on all artwork once the proof has been approved. Please note that the size of the label or package may be distorted due to fax transmission, or desktop printing.

Do not consider or approve colours based on any printouts that we have not supplied to you or are recommended by Luminar Group. Colours will be matched within a -/+10% tolerance, or as close as possible to any samples supplied, however, variations may occur due to limitations or differences between print processes or colour densities.

We use the HP Indigo print machines and can match to most of the PMS colour gamut in CMYK, however, we cannot guarantee colour matching PMS colours using the CMYK print process. We suggest supplying a colour sample, or to order a mock-up to ensure the best outcome.