For account holders, payment of your invoices will be payable as per your individual terms.
For cash sale clients, once your order is approved, payment of your invoice will be payable in full to proceed with production of your order.
Should the delivered quantity on a SKU be below the 5% of the ordered volume, a credit note will be issued to be used at a later date for prepaid accounts
Due to Raw Material price volatility quotes are valid for 30 days. All prices are subject to sight of artwork and exclusive of freight and GST unless indicated otherwise. Please allow for ±10% tolerance on order quantities and note that these are chargeable.
Please note that we do not take any responsibility for delays due to payment issues.
If you have not received an acknowledgment of your order within 24 hours, please get in touch to ensure we have received it. We will not be responsible for any delays due to order emails that fail to deliver or are filtered into spam.
Flexible Packaging: 2-4 weeks from PDF proof approval
Labels: 2 weeks from PDF proof approval
We ask that all customers review our artwork guidelines to guarantee optimal turnaround time. If you use an external designer or art house for artwork creation/design, please provide them with the following link: Luminar Artwork Standards
We will always do our utmost to return PDF proofs within 24 to 48 hours from the acknowledgement of your order. When you receive our proof we request that you carefully look over it for any potential discrepancies. If any are identified we require that you indicate them in writing to us as soon as possible. Please note the customer takes full responsibility for the spelling and positioning of all text. In some occasions, the size of the label or package may be distorted due to fax transmission, or desktop printing.
Once the customer has approved the proof the order will be set up and scheduled for print, any requested changes requiring production stoppages or rescheduling may incur a charge up to $120.00, for any requested art changes to the files a fee of $50.00 per update may be applied. We encourage customers to alert Luminar Group at the earliest possible moment to help minimise any charges.
Please do not consider or approve colours based on any printouts that we have not supplied to you or are recommended by Luminar Group. Colours will be matched within a -/+10% tolerance, or as close as possible to any samples supplied, however, variations may occur due to limitations or differences between print processes or colour densities.
We use the latest digital print technology and can match to most of the PMS colour gamut in CMYK, however, we cannot guarantee colour matching PMS colours using the CMYK print process. We suggest supplying a colour sample, or to order a mock-up to ensure the best outcome.